Help & FAQ on shirts, ties & cufflinks › Van Heusen

How to Shop

Online

You can order online 24 hours a day, 7 days a week. Simply add the items you require to your basket. You can view and amend your order at any time by clicking on 'My Basket'. When your order is complete, click on 'Proceed to Checkout' and enter your customer details, delivery details and payment information

Using Seach

Click on 'Search' to search the collection by product code or keyword or by category e.g. Shirts

• Enter a product code (e.g. VH2401B-128) or a keyword (such as Shirts, Jackets, Trousers, etc.) and click on 'Search'. This will take you directly to the item or group of items that you are looking for.

• Click on the item picture or description to access the main page for that item. This displays detailed product information and the 'Add to My Basket' button.

• Choose the colour and size that you require by pulling down the appropriate menu for each option. To view general sizing information and measuring instructions click on 'SIZING GUIDE'.

• To view further information about stock availability, click on 'INFO'.

• Add items to your order by clicking on 'Add to My Basket', and then click 'OK' in the pop-up box to confirm that you would like to add the item to your order.

• Repeat to find and select further products.

• You can view and amend your order at any time by clicking on 'My Basket' at the top of your screen.

• Once you have finished shopping, click on 'My Basket' at the top of your screen and check your order to ensure it is accurate and complete.

• To delete items click on 'Remove', to change the qty of any item click on 'Update' or to add more items to your basket click on 'Continue Shopping'.

• Click on 'Proceed to Checkout' and then complete the Customer Details form, Delivery Details form and finally the Secure Order Form.

Your order will not be placed until you click on the 'Send' button at the bottom of the order form. Your transaction will be encrypted and processed in a completely secure environment. Look out for a closed lock or in the bottom of your browser window which confirms that the connection is secure.

Using Quick Shop

Alternatively, if you have a catalogue you can click on 'Quick Shop' which makes shopping online faster and easier.

• Enter up to 16 product codes in the fields provided, ensuring you enter the full catalogue code. e.g VY1513B-090

• Click on 'Add these items to Quick Shop'. You will then be able to choose the size that you require and add the items to your basket.

• You can view and amend your order at any time by clicking on 'My Basket' at the top of your screen.

• Once you have finished shopping, click on 'My Basket' at the top of your screen and check your order to ensure it is accurate and complete.

• To delete items click on 'Remove', to change the colour or size of any item click on 'Amend' or to add more items to your basket click on 'Continue Shopping'.

• Click on 'Proceed to Checkout' and then complete the Customer Details form, Delivery Details form and finally the Secure Order Form.

• Your order will not be placed until you click on the 'Send' button at the bottom of the order form. Your transaction will be encrypted and processed in a completely secure environment. Look out for a closed lock or in the bottom of your browser window which confirms that the connection is secure.

If for any reason you experience a technical problem while ordering online, please phone +44 (0) 870 2000 100 from 9:30am to 8:00pm Monday to Sunday or send us an email.

If you have a query about specific products, colours or sizing, please email us at customerservices@van-heusen.co.uk or call our Customer Care Team on +44 (0) 870 2000 100.

By Phone

If you wish to order by phone, please call our
Customer Care Team on:
Tel: +44 (0) 870 2000 100
8:00am - 8:00pm Monday to Sunday (GMT)


Please make a note of the items you wish to order and have your credit or debit card ready when you call.

Outside the above hours you can leave your order on our voicemail by calling the same number. Please leave a daytime telephone number in case of query.

By Post or Fax

If you wish to order by post, please send your order to:

Van Heusen
Free Post
DY380
Alfreton
Derbyshire
DE55 4BF
United Kingdom

Please make your cheque payable to Van Heusen and write your name, address and cheque card number on the back. If you are placing your first order with us, please allow five working days for your cheque to clear before your goods are despatched.

Overseas customers are advised to pay by credit or debit card, as only cheques written in UK Pound Sterling (£) are accepted.

Alternatively you can fax your order to us anytime on:

Fax: +44 (0)870 2000 110

If sending a post or fax order, please include the following information:

• Your name
• Your billing address, including Postcode and Country
• Delivery address (if different from your billing address)
• Daytime telephone number and/or email address
• Product name
• Product code (this is the 7-digit code found in our catalogue, e.g. AKNF 123)
• Size
• Quantity
• Payment Information (If paying by debit/credit card):

Card Number
Name on Card
Type of Card (MasterCard, Visa, Switch/Maestro, Solo)
Card Issuing Bank
Valid From Date
Expiry Date
Issue No. (Switch where applicable)

• Please remember to add your signature
• Please add the appropriate postage & packing charge to your total

At Van Heusen, we accept cheques, postal orders or the following credit or debit cards: Visa, MasterCard, Switch/Maestro, and Solo. We are unable to accept cash. All prices are in UK Pound Sterling and your order total will be in UK Pound Sterling.